Orders placed with us will gererally be dispatched the same or following business day. Occasionlly during peak periods this may be 2-3 business days.
Once your order is dispatched you will receive an email notifying you that your order has been shipped, this email will also inform you of the tracking information.
Should there be a delay with sending your order you will be notified as soon as possible.
Once your order leaves our warehouse at the Sunshine Coast, QLD, shipping times will vary depending on the destination of your order and the method which it was shipped, however, most orders will generally be delivered within 1 and 10 business days. Please see indication list below.
Examples of Approximate Transit Times:
Brisbane: 1 to 2 Business Days
Sydney: 1 to 3 Business Days
Melbourne: 2 to 4 Business Days
Adelaide: 3 to 5 Business Days
Perth: 5 to 6 Business Days
Hobart: 5 to 6 Business Days
Darwin: 6 to 8 Business Days
All delivery time frames are approximateand are subject to variables outside of our control.
Unattended Delivery Addresses & Authority to Leave
Deliveries are generally made Monday to Friday, 9 am to 5 pm. As such we recommend you use a business address or an address where you, or someone you designate, will be available to sign for your delivery.
Alternatively, you can give Authority to Leave (permission for your parcel/s to be left somewhere near the front door) on your parcel/s. If you have requested a signature upon delivery and no one is available to sign, your parcel/s will be taken back to the depot and a card will be left to organise alternative arrangements. Re-delivery can usually be arranged however this will normally incur an additional charge at your expense. If no signature has been requested, at the discretion of our courier services the parcel/s may be left at the given address in a safe spot, or taken to the depot and a card left to organise alternative arrangements.
Business Shipping Addresses
Please include the name of the business on your order if having your order delivered to a business address. Please also include the times in which the business can accept your delivery in the delivery instructions box when creating your order. This greatly assists the courier with your delivery so that your order can reach you as smoothly as possible.
We typically use Australia Post and/or TNT (but not limited to) to deliver our products around Australia. The services available and used for your order will depend on the destination, size, and weight of the items and delivery time frame. Some orders may be spilt shipped with different carriers dependent on item combinations.
PO Box & Parcel Locker Deliveries
Some orders we are unable to deliver to a PO Box or Parcel Locker due to restrictions put in place by Australia Post on parcel sizes. Items delivered to a Parcel Locker are required to be collected within 48 hours (2 business days) from delivery.
PO Box Size Restrictions:
Maximum Parcel Length: 105cm
Maximum Parcel Girth: 140cm
Maximum Parcel Weight: 22kg
Parcel Locker Size Restrictions:
Maximum Dimensions: 39 x 36 x 64cm
Maximum Weight: 16kg
If you provide us with a PO Box or Parcel Locker delivery address and we are unable to deliver your order to it, we will contact you as soon as possible to make alternative arrangements.
For information about our returns policy please go to RETURNS
Damaged or Lost Orders
Please note once your order leaves our warehouse, Ozpig accept no liability for any loss or damages during transit. If your products arrive damaged or parts are missing, please contact the courier who transported your goods. If your order has Shipping Insurance, Ozpig will take action to replace or fix broken or missing products during transit.